Call the company and voice your concern. I don't know what brand machine you have, but, for example, if it's a Brother, call the Brother corporation and talk to a customer service person and tell him the problem you are having with the dealer. Tell them the dealer is going to send it to the factory but you would like someone to follow up on it for you. If the dealer is difficult, the only way you can get satisfaction is for the company to intercede on your behalf. His license with them is at stake, you would be surprised how quickly problems get solved when you are put in the position of "going upstairs". Don't wait for a bill, get assistance now.