Waiting for a part is not working on it. When my machine was in the shop I called every day to check what was happening. I didn't care I was annoying. I was paying for a job to be done. It will be better to call the district sales dealer not the head company for faster results. If this dealer does not do what is right by you then word of mouth is all it takes to be sure everyone knows. This is why I like being a guild member. We stick together when it comes to customer complaints about our machines.