Thanks for the input. The only paperwork I received was a tiny receipt. The thing he is waiting for is not a part but a gauge that is used to work on machines. I have talked to him 4 times and he went ON and ON about how long he has worked on this machine.
I do not like people that badmouth others and he did this repeatedly about the man who cleaned my machine. He also did this about another dealer. My DH was there and thought it VERY unprofessional.
I love this brand of machine and have refrained from mentioning it. When it is repaired I know of a fabulous dealer in PA who will get my repair work from now on. I will gladly pay the shipping charges to get good customer service.