I love the Ben Franklin store in town but have had horrible experiences with the online store. They take forever to ship items (usually over a month) and their customer service is terrible. They do not answer the phone and don't promptly answer emails. I had to email them several times to receive a refund and still have not received it. I'll still go to the brick and mortar store but will not be shopping online with them. There are too many good online stores around!