Definitely talk to her...............I have a good friend who is a LAQ and does wonderful work. But I have also learned that the quilt owner needs to learn how to speak to the quilter....as in the design, how far apart you want the quilting to be, designs where? colors of thread....where to quilt over and where not (like in blocks you may have special applique). I had a lot to learn as a customer. Fortunately our relationship was one where we could be open! Before you use another long arm quilter...educate yourself and maybe that won't happen again.