Originally Posted by luvstoquilt301

I just got off the phone with this dealer and he sent it back to the factory. He never called to let me know this or ask if I wanted that done. And it will be coming back to him. I am happy it will get fixed but feel this is just another poor business practice.

Originally Posted by Peckish

I had a similar issue with a Hoover carpet cleaner. It was brand new and after 3 months it stopped suctioning water out of the carpet. I took it into the dealer 8 times in one year. They never got it to work properly for longer than 10 minutes. I was ready to never ever purchase another Hoover again! After the warranty had expired, the dealer started charging me an hourly rate to fix what had never worked properly in the first place. I called the manufacturer in frustration. Turns out there had been a design flaw in the water collection bucket, and the manufacturer had issued free replacements of the bucket. My dealer had not replaced the bucket nor informed me of the flaw. I expressed my unhappiness with the dealer, the manufacturer sent the replacement bucket directly to my home and extended my warranty another year - not that I ever needed it again. The machine has worked beautifully ever since. They also dropped that dealer! He went out of business shortly after that.

I hope you are able to resolve the issue with your dealer soon and get your baby back!

Originally Posted by luvstoquilt301

My machine came back from Alabama. They said it was a VERY easy fix. They have a minimum to charge and that was fine for what they did. They raised the feed dogs a bit and lengthened the stitching. It works great now.

I will return the box to the original dealer. He mailed me back the WRONG footpedal even though mine had my name on the bottom of it. He sent some cheap one that comes with the low cost machine. He is holding mine hostage until I return his box. I used mine that came with the smaller Janome.

Corporate will be getting a long letter with the good and bad.