Did you resolve this problem? I took my machine in for cleaning and adjustment thinking it was broken and was told that I cannot use the embroidery foot for free motion. there is a quilting foot with spring on it for free motion. I have not found it yet so just wondering if you were able to do free motion with your 8500 yet? ps I love the machine for embroidery and there is nothing wrong with it so I can't see any reason to upgrade.