I agree I don't want to go in and be nasty, but we live in an area of about 50,000 people. They only sell Janome and she can't have that many machines to repair. If she had been honest with me and said she didn't know when it would be done but she keeps telling me she will have it on a certain day and then it is not done. It is such a small business that they don't have loaners.