It makes me angry that the machine head company (all of them) will not step in and resolve obvious dealer problems. Customer service seems to be customer run around. If I was thinking of buying an expensive machine I would not focus on the machine but the dealer. Remember this: No dealer I know will not take back a machine once you bought it. Do your homework: How long the shop has been in business, references from past customers, who does the repair, contact info of district rep, exactly what the warranty provides, itemized repair bill provided, and I'd make an appointment to sit down and discuss this with the owner. If they seem hesitant then walk away.
Everyone needs to be vocal when it comes to their money going into someone's pocket. Believe me the dealer isn't afraid to hand you a bill.
Last edited by BellaBoo; 05-23-2012 at 09:14 AM.