I had a a similar situation at my dealer, not a Janome dealer, but a name brand. After buying 2 expensive machines over the years and many other go with its, I took the older one in for cleaning and was told 2 weeks +/-, they would call. I hadn't heard at a month, called and was told...it would soon be ready. One wk later I called and it was "just done". Upon picking it up, was told it was nearly worn out and to run it till it dies....wouldn't do any stitch but straight for them??? what? It did when it went in. Well, it is still running and doing ALL kinds of stitches 3 years later. Haven't been in that door since!!!