Yes I had the same type of experience with a Kaufmann Batik. I'm very familiar with the their fabrics but when I got my order the fabric color was way different than the website showed. "The Owner" was very nasty and said she had never had anyone complain about Kaufmann Batiks and it must be MY monitor. She made me feel like scum for wanting to return it. Needless to say I opted out of receiving anymore notices from them and put them on my " do not order" list.