This is a sticky situation,, as a LA quilter, you sure don't want to hurt anyone's feelings, but anyone bringing a quilt to you needs to know just what you expect from the quilter... A check list would be good... I have done several for a friend that does not get her borders flat.. A LA can only do so much.. Bonnie Hunter has a wonder site that covers how to get your borders to lay flat... quiltville.com Sorry that happened to you.