I've seen customers load bolts of fabric into a cart, walk around and find something they like better, so just stick the first bolts wherever (often onto the Sales! shelf). Then the employees must locate the missing bolts and return everything to the proper spots. Plus those same employees are almost always expected to cover at least two departments, at a time. I've gotten to know a few Fabric Dept. employees and they're constantly having to shuffle between tasks . . . usually while some huffy woman is "Ding! Ding! DING!!!"-ing the fabric counter bell. I can imagine it must be hard to keep smiling, some days.
(This is referring to WalMart.)