There was a Joannes manager that was so horrible, I had to PRAY FOR ME!!!! He took delight in humiliating everyone he came into contact with. A friend of mine bought a very cheap item, a dollar or two and went to take it back, he declared loudly, "Oh please, this isn't worth my time!" And took two dollars out of his pocket and gave it to her. I was so angry for her and she was so embarrassed.