I would definitely talk to your dealer. No machine should be that aggravating! When I decided to buy a new machine I had a time deciding which one I wanted and my dealer really worked with me to get the one I wanted/needed, as in taking back two machines before I finally decided! I have never worked with another dealer, but would hope they are all as good as the one I use. I have the 630E (which I use to learn and do all my free motion quilting on) and an ‘antique’ 930 which I will NEVER give up. It’s a real prize. Good luck to you.