I think at this stage, and before any more time has passed,(since they usually will allow you fullprice of what you paid if you move up within a year) I would ask the dealer if they will give you what you paid for this one toward a different machine. If not, I would certainly write Bernina and ask them to replace your machine. I had a Bernina that was not up to their standards and they did replace it when I said I would have to envoke the lemon law if they didn't replace it. Good luck-we all pay big prices for these machines and any other big purchase -appliances, computers, cars, etc. we would not sit quietly by and say ,Oh well".