File a claim with ebay that it was damaged in shipping and that the seller is not being cooperative. You should receive SOME sort of credit for the damage. A new drip pan would probably be in the $30-$40 range. I'm not sure, you can google that. I received a machine in similar packing from a seller. I wonder if they're cousins! LOL. Except mine came with a coffee filter box:< I did file a negative feedback to warn others. My machine wasn't as damaged as yours. But, it was scratched. I wasn't happy and you should at least leave negative feedback about their lack of packing and rudeness.