There was one post that came through asking if anyone can buy a longarm and call themselves LA quilter. Well, it is true that anyone can buy a longarm quilting machine, but that does not make them a LA quilter. As a LA quilter I can tell you that it takes a lot of time and hard work to become a reputable LA quilter. I have be longarming for 12 years also and the first couple of years I was nervous everytime I sent a quilt home, hoping the customer was satisfied. Once you get your workmanship established most of your work comes in by word of mouth. If people do not like how you quilt you will not be in business very long. Most of us take our quilting business very serious and do the best we can to make sure the quilt goes home as beautiful as the customer expected them to. I have had people bring quilts to me that were quilted poorly by someone else and ask me if I would fix or requilt it. Every quilt that comes through my door is a cherished treasure. Someone spent a lot of money and time to make a quilt top and are entrusting us with their work. Not something any of us LA quilters should take lightly. So sorry for your experience with this quilter. I hope your quilt can be fixed and show worthy.