Originally Posted by
nhweaver
It has been happening to me from Hancock of paducah with their web sale fabric. Recently They marked one of my fabrics ordered, as back ordered, weeks ago, but it is still on line. I just ordered more, as the back order does not appear anywhere on my account. I also noticed that they charged me full price for a web sale item, I called them and they gave me credit immediately. I will have to check what they charge my card when I see the cc statement, so beware of their pricing.
I didn't have the "full price" charge but they do say it's on backorder and never send it...i agree that I have the most customer service problems with getting a full order from them