Items canceled from order?
08-14-2012, 03:17 PM
#31
Member
Join Date: Aug 2012
Posts: 3
08-14-2012, 05:14 PM
#32
Super Member
Join Date: Mar 2010
Location: Texas
Posts: 2,281
I always request that they call me if the quantities will vary from what I've ordered, and they always do. One lady calls just to say HI and let me know that everything I ordered is available. And because the larger stores won't do that, I don't buy from them anymore. There are many smaller places online, all with good prices and great service. We don't have to accept bad or indifferent service.
08-15-2012, 02:57 AM
#35
Senior Member
Join Date: Jun 2010
Location: Toronto, Canada
Posts: 357
Originally Posted by nhweaver
It has been happening to me from Hancock of paducah with their web sale fabric. Recently They marked one of my fabrics ordered, as back ordered, weeks ago, but it is still on line. I just ordered more, as the back order does not appear anywhere on my account. I also noticed that they charged me full price for a web sale item, I called them and they gave me credit immediately. I will have to check what they charge my card when I see the cc statement, so beware of their pricing.
08-15-2012, 02:51 PM
#36
Super Member
Join Date: Apr 2010
Location: Illinois
Posts: 9,312
Yep , I have had items cancelled on an order... it really chaps my ... when that happens. The one that I found did it more than once to me ... has not recieved an order since. No call to see if I wanted to substitute... no "gee we did not have the inventory we thought" ... nothing ... A bad way to have a transaction close .. with the buyer dissappointed.
I was always taught that in the general rules of retail it takes more $$$ to get a new customer than to keep existing one happy.
I was always taught that in the general rules of retail it takes more $$$ to get a new customer than to keep existing one happy.
08-15-2012, 03:16 PM
#37
Member
Join Date: Aug 2012
Posts: 3
That's really unfortunate Lori. And you're absolutely right, it definitely costs less to keep a current customer happy, which makes it all the more inexplicable. But at the end of the day, as customers, our strongest tool is leveraging our ability to give someone business - so the "next-steps" are pretty self-explanatory from here on out.
However, I assure you that not all fabric store owners are the same. Try not to be too disappointed by your experience and go out and explore some new and other online stores!
-Shawn
However, I assure you that not all fabric store owners are the same. Try not to be too disappointed by your experience and go out and explore some new and other online stores!
-Shawn
Thread
Thread Starter
Forum
Replies
Last Post
leonajo
General Chit-Chat (non-quilting talk)
13
01-31-2011 04:12 PM
