He acted to flip about the problem, like...yeah, so? Wow! I would call them back and talk to someone over his head and tell them what he said to you. He doesn't need to be working with the public. I leave my iron plugged in all the time and now I'm scared. I will check the cord. If he says it's known to happen to his irons, then it probably has to happen to other irons as well. People, check your cords well. We don't want to lose anything or any pets or anyone.