Do you get to talk to the quilter.I insist on a consult with all my ladies.They have a very good idea how their quilt is going to look befor I start.I had an offer to pick up and drop off at a quilt shop in our area.But when I asked how I would consult with the customers,the shop owner said she would talk to them and let me know what they want.I didn't care for that idea.So I declined.They certainly know how to sell fabric,but quilt??????????not so much.You should insist on a consult with the quilter.Some people can't say what they want,because they don't know.But,I have found they definately know what they don't want.Insist.