Wasn't there something posted a while back about Janome sewing machines being stolen off of a delivery transport truck(18 wheeler)? I would do like everyone said take someone with you, get serial numbers etc., if it sounds and looks good to you then go for it. I can assure I don't think you would ever find a Janome 6500 for that price new. They may be telling the truth and really need the money plus they may not know anything about machines and really do want help the lady out. In either case good luck and I am really hoping it isn't stolen and that you do purchase it.