the same thing happened to me
The same thing was happening to me so I finally phoned Hancock's of Paducah. The fellow that I talked to was so helpful. He said that they had made some changes to their web site and that was what was causing the problem. He talked me through how to change the cookie setting on my computer so that I could view their site. He talked me through it by phone in easy to understand steps. Now their site works great for me.
Daytongal