Kerriy, was your dealer able to resolve the thread cutter problem? I'm curious because my machines does this too. Sometimes it cuts just fine, but very occasionally. I avoid using the auto thread cutter because I know it will mean having to re-thread the needle. I've had the Smarter for a year and it is time to take it in for servicing, but my local Pfaff dealer does not sell the Smarter, and never has, so I'm reluctant to take it to them for servicing. (I purchased the machine 2 hours North of my home.) Other than the thread cutter problem, and the fact that the low bobbin indicator only works sometimes, I absolutely love this workhorse of a machine.
Update.....Oh, I now see that you were able to get the issue resolved. This is good news and I will be glad to have the adjustment made to my machine.....
Last edited by tropicslady; 09-11-2012 at 04:43 AM.