Because of your experience, I put my Rowenta in the trash (the plug seemed warm to the touch) and bought a Black and Decker iron. I will not put water in it for steam and use a spray bottle instead. I don't want my house to burn down, and the answer Rowenta gave you was simply unacceptable. Complain to the Product Safety Commission, and let Rowenta know that you did that. I would also send the iron back to them and say no thanks.
Sue