I have owned mine for over 8 yrs I believe and use it almost everyday and have never had a problem until last week it steams all the time even when the steamer is off so I just don't put water in it just use a spray bottle. I am so sorry for your accident with the iron I have never heard of anyone having this problem before I have always stood behind Rowenta but make think twice when I replace mine. I hope your hand will he okay .