I've had my Tin Lizzie 18 for a long time, maybe 6 years. I've been very happy with mine ( I bought it second-hand) and I've never needed to contact the company for any issues. I do quilt quite a lot, for myself and close friends. Any problems have been either user induced or easy to figure out on my own. I do clean the bobbin area with each new bobbin and always oil before starting a quilt. I am considering taking my machine in for a good service/cleaning. I'll probably also consider adding any up-dates and possibly new wheels. I have run this machine a lot and some things do wear out. I love my Lizzie!
