margecam52

Topstitch has been given excellent service by her dealer(s) and the TL company. We on the TLL group have tried to help with some things she can try. I've even contacted Ernie (owner) and Greg on her behalf. I'm sorry she is still not happy with her machine, but if it's running correctly when she takes it home from the dealer & it quits a quilt later, she needs to write down everything she did up to that point...something not being done right to cause issues. And no, if there was a huge electrical surge, the fuse would blow, not blow the cords. If this keeps happening, she needs to have the outlet tested (her wall outlets), and make sure she is on a surge protector/backup.