I LOVE customer service stories like that. I hope they do come check out the board and see this thread, because I'm going to order a pair and try them out JUST BECAUSE of that story! I have some Ginghers that I'm very fond of and I don't really need MORE scissors but maybe I'll love these more. (And really, can you ever have TOO MANY pairs of scissors? I love scissors, I even like how they look hanging on my wall, LOL)
Thank you for sharing that story!