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Thread: Yipee!!! Ordered my kai scissors today!

  1. #1
    Super Member Nanamoms's Avatar
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    Yipee!!! Ordered my kai scissors today!

    After reading all the comments on scissors and PM'ing with Peckish, I sent an email to the Kai site. I explained my difficulty in finding a great pair of scissors, especially with my Fibro and small hands. I also mentioned that I had issues with cutting poly satin with a rotary cutter.

    Well, I received an email within 24 hours for me to call them and I was delighted with the gentleman who helped me decide on the right pair. Because of my issues, they are going to "create" a pair for me! How great is that?????!!!!! He asked lots of questions about what type of table I cut on, what lengths I need to cut continuously. And I didn't have to pay any more for the "special order". What wonderful customer service! He told me to call or email them when the scissors arrived and let them know how they worked for me. He said if I was happy to just spread the word on my blogs. I had told him about the Quilting Board.

    I'm so excited! I'm returning the "hard to work" Ginghers and a pair of Wescotts I just bought from Hancocks. The Kai scissors were less than the 2 pair I bought, even with coupons!! Will let yall know how well the Kai work when they arrive!!

  2. #2
    Super Member AnnieH's Avatar
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    Sounds really promising. Fingers crossed.
    Annie

  3. #3
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    That's a great customer service story. Thanks for the recommendation. Hope the new scissors are just what you need.

  4. #4
    Moderator QuiltnNan's Avatar
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    what terrific customer service! let us know how they work for you.
    Nancy in western NY
    before you speak THINK
    T is it True? H is it Helpful? I is it Inspiring? N is it Necessary? K is it Kind?


  5. #5
    Super Member sandyl's Avatar
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    Awesome, you couldn't ask for more....

  6. #6
    Senior Member pinkcastle's Avatar
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    That is terrific! Your story reminds me that it doesn't hurt to ask. I hope your new pair of scissors work out beautifully for you.

  7. #7
    Senior Member lfletcher's Avatar
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    I love Kai scissors. They are the best.

  8. #8
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    Have "heard" of Kai scissors, but, don't know where to buy them. HOW AWESOME TO be treated SO KINDLY by the company. Am SO glad for you to get your own custom made scissors. Please let us know how they turn out.

  9. #9
    Super Member Lori S's Avatar
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    Now that is customer service!!! So happy to hear that they treated you the customer ,special. I would love to hear how these sissors work out for you. Custom made sissors ... who knew?!!

  10. #10
    Member hisgrace1's Avatar
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    Quote Originally Posted by daisydebby View Post
    Have "heard" of Kai scissors, but, don't know where to buy them. HOW AWESOME TO be treated SO KINDLY by the company. Am SO glad for you to get your own custom made scissors. Please let us know how they turn out.
    http://www.amazon.com/Kai-5210-8-inc...s=kai+scissors

  11. #11
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    I LOVE customer service stories like that. I hope they do come check out the board and see this thread, because I'm going to order a pair and try them out JUST BECAUSE of that story! I have some Ginghers that I'm very fond of and I don't really need MORE scissors but maybe I'll love these more. (And really, can you ever have TOO MANY pairs of scissors? I love scissors, I even like how they look hanging on my wall, LOL)

    Thank you for sharing that story!

  12. #12
    Senior Member
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    Have never heard of Kai scissors before, so did a bit of research. There is a big difference in price between the regular [5000 series] and the professional [7000 series]. Which one do you have?

  13. #13
    Super Member Peckish's Avatar
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    You can also buy directly from Kai. I love mine - all 6 pair.

    http://www.kaiscissors.com/

  14. #14
    Super Member Dolphyngyrl's Avatar
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    I have heard good things about kai, let us know how they are
    Brother XL-3500i, SQ-9050, Dreamweaver XE6200D, Juki MO-2000QVP

  15. #15
    Super Member Charming's Avatar
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    I don't blame you to be excited about this. I bought 2 pairs of Kai scissors and been using them for almost a year and they are the only ones that are still sharp. Now I am hunting for good prices on all sizes and shapes. They are amazing.
    Good luck with your specific need. I think it is great to deal with a company like that.
    Faten
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  16. #16
    Super Member franc36's Avatar
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    Quote Originally Posted by lfletcher View Post
    I love Kai scissors. They are the best.
    I agree! I love my Kai scissors.

  17. #17
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    You can buy directly from Kai Scissors: www.kaiscissors.com. And, for the USA, free shipping and handling. Service is prompt. I love my Kai's. Carolyn

  18. #18
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    They are a wonderful company and fantastic scissors!

  19. #19
    Super Member Amythyst02's Avatar
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    What wonderful customer service. Everyone should take a lesson from this company. They surely know how to treat their customers, and yup you are spreading the word. Anxious to hear how they work out for you.
    Amythyst

  20. #20
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    I bought a pair of left handed scissors fro Kai at the Houston Quilt Show a couple of years ago. They are wonderful. I prefer them to any scissors I have ever owned!

  21. #21
    Super Member vickig626's Avatar
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    which one did they recommend for you? I have fibro and arthritis and would love better scissors.
    Life's More Fun with a Doxie !!
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  22. #22
    Super Member coopah's Avatar
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    Thanks for a happy story today. We need those in these days. The Kai company will grow...wow! The whole thing just blows my mind! So awesome! I do hope these will be an answer for you.
    "A woman is like a tea bag-you can't tell how strong she is until you put her in hot water." Eleanor Roosevelt

  23. #23
    Senior Member Kath12's Avatar
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    I won my pair of Kai scissors about a year ago when they had a promotion for them. I love them and plan on buying different sizes after Christmas. I can't justify buying them now.
    Kathy Stewart from IA
    http://community.webshots.com/user/kath_stirut

  24. #24
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    What a wonderful thing when you can get helpful customer service, it's not easy. I'm looking forward to hearing about your Kai scissors and if they are what you need.

  25. #25
    Super Member Minnesewta-sam's Avatar
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    What a great story. I checked out the link to the ones on Amazon. Not expensive...impressive even.
    Confirmed fabric-holic seeking 12 step treatment program or a storage building.

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