I placed an order from them on eBay when I got my first embroidery
machine. It was a 150+ (can't remember exactly how many now) spool
set.
I did not get the black thread when I called them about it they told me
that it was out of stock and would ship to me once it came in. About a
week later I received the 5000 yard (mega) spool of black.
Quite honestly I never had good luck with their thread in my machines.
Gave all that thread away to someone who wanted and liked the ThreadArt
brand. I switched over to buying/using the Floriani brand and totally LOVE
how well it runs in both my embroidery machines.
This is just my PERSONAL opinion by no means is this as a suggestion NOT
to buy from them. You have to do what you feel comfortable doing.