I've only ordered from Thread Art a couple of times and I ordered specific colors and cones. I received my orders quickly and everything was correct. They have been offering many specials recently and I can see why they might have been out of a popular color however they should have indicated a backorder and possible shipping date for missing items. Try emailing threadart and see what response you get from someone other than the service rep. As with any business I'm sure they want happy customers and might not be aware of what has transpired.