The other annoying thing about it was that I got increasingly frustrated because I knew this was batting, and the woman kept insisting it wasn't, despite the sign for the product saying "packaged batting." She finally got a little snotty about it, and was like "You won't remember this in 20 years, there's no point in getting upset about it." I felt I was staying remarkably calm throughout the whole thing, despite her blockheadedness -- it's like I was standing there talking about the sky with someone, who refused to admit the plainly obvious fact that it is blue. It's hard not to get a little frustrated/upset in that kind of situation.
I did send an email to Joann about it, and suggested that maybe their employees should be a little more well informed. I don't expect anything to come of it, but come on! This woman was a manager -- she should know something about the products that she sells...