I am sorry so many of you had had bad experiences at JoAnn's. I have nothing but good things to say about the JoAnn's in Fort Wayne. They bend over backwards to make things right. I really haven't run into anyone who doesn't have the answer or can't get someone who does. Makes me very thankful for our JoAnn's. Of all my shopping trips there (sometimes 3 times a week), I have had only one bad experience and I have since recovered from that. I only wish you all had the Fort Wayne JoAnn's in your areas.