Several years ago my daughter ordered a gift card for me from the Joann's Interent site, sio it arrived directly from Joann's. when I tried to use it it wasn't recognized by the register. The clerk called the manager over, I explained how I receved the gift card as a gift & even had the envelope it came in, I was calm, not upset thinking the manager would fix it when the manager rudely said "you could have just taken this off the rack!" The rack of unactivated gift cards was next to the register.
Since I am a senior citizen & have never stolen or been accused of it I was shocked & heartbroken to be accused of stealing,
I called Joann's & was told I was supposed to call them to activate the card before I used it- There was nothing in the envelope or on the card to indicate it needed to be activated!
I wrote to Joann's corporate office about the incident & how I was so extremely rudely treated, especially when I hadn't been arguing or rude to them.
I never received an answer of any kind.