Our JoAnn's remodeled and now is huge. Unfortunately, customer service shrunk as well as common sense. I went to have fabric cut at the counter, and you have to take a number from the new machine they put out. It didn't matter that there was only one other person being waited on and the store was practically empty. I felt stupid taking a number so the clerk could call it out, and there was no one else around. Maybe they are just trying to make us all feel so stupid and dumb so we won't shop there any more. I know at my JoAnn's, the clerks act as though you are bothering them if you need something. And they have 4 check outs and only have 1 open. another thing they did was stop the charity sewing for the hospitals-making caps for the preemies. they said head office stopped the program. I hardly go to JoAnns now if I can find it elsewhere.