There is a local one here too. I've gone into it a couple of times. Not the fabric I like to use and I really didn't feel very welcome. I went to a place in Norfolk called the Fabric Hut and the very first time I got all the help I needed. To me they have customer service down pat. If you need help they will take as much time as you need, if you are just looking they don't hover. I figure I am ok here, Fabric Hut is a local business.