As I donot have a LQS near my home, I have to use Joann's etc..but I do make an effort to visit LQS when I travel to towns that do have them. I must say that while there are those that are very customer oriented and answer all my questions, I have come across those that , it seems to me, that find out I'm from out of town and will then totally ignore me, or give me short, curt responses to questions, so I leave without buying anything and when I do go back to those towns I avoid those shops...having said that I can understand why some of these shops are closing...I for one will not spend $50 or more dollars at a shop that doesnot appreciate my business..