Hi......I know this may cost you....but if you have access to skype...you could use skype and it would be a lot cheaper....but try phoning Janome Customer Services in the UK.
I have a 6600 and 9500 sewing and Embroidery and I could not get the 9500 to work properly. I have to say the person at customer services was brilliant and went through everything whilst I was on the phone next to my machine. She told me how to correct the error and it has been brilliant perfectly every since.
Tel 0161 666 6011
from outside the UK +44 161 666 6011
Training & Service
0161 666 6006
from outside the UK +44 161 666 6006
Email
[email protected]
Office hours
9am to 4.45pm, Monday to Friday.