I have the Bro 3000 which i bought from a demonstrater in 2001, and then came the 4000 model, brand new at 3qrters of the price, and had very little trouble with either. Have no intention of updating to the later models, I love what I have. Also bought the large-frame quilters setup from hoop-it-all for the 4000, and I think it's better than the ones the more expensive machines have as I can use all four sides
Imnywoman - that little bit of thread in the works was probably the problem in the first place, as that happens with all these machines. Let's know how you get on
Cheers all....