I have had Pfaffs in the past and just bought another Quilt Expression 4.0. I really love the machine and the quality of the sewing. But the one time I needed a part replaced on the QE 4, it took about 6 weeks. But they sent me a new machine so I know their warranties are good. I had other machines I could sew on, so I was still able to sew. But still it seemed like a long wait. Also I'm 150 miles away from the nearest dealer.