I have an older Pfaff as my backup machine. When it came time to buy a new machine, I decided on another Pfaff. This one was a new machine and I could tell the difference in workmanship. Turns out we did not get along at all and I gave her away. Instead, I bought a Baby Lock and we are VERY happy together. Customer service and support has gone downhill since Pfaff became part of a holding company (VSP). My dealer no longer deals in Pfaffs and has a hard time getting parts for repairs.