I love my Black and Decker inexpensive iron. The weight and feel of an iron is important to me. The first Black and Decker one I got a few months ago quit heating. I contacted customer service and they were great. I had to cut off the plug, fill out a form and send it in and they sent me a new iron very promptly. No hassell, no fuss. The replacement has worked wonderfully so I think it was just a fluke that the first one malfunctioned. I'd buy one like it again.