Hancocks is huge. On any given day they could have a hundred or more orders ahead of yours. One person can only fill so many orders in a day. It's not like it's done by robots or something. Actual ladies (just like you) go find your fabric in the store and take it to a cutting table, cut your order and then take all of the bolts back so they're on the shelf for the next order. (That's why all the fabric is shelved by manufacturer in their store.) Then your order has to be packaged, addressed and shipped.
I've also noticed people that don't live in the boonies and aren't used to having virtually everything shipped to them complain a lot about postage costs. Think about just how far that product has to travel to get to you and then figure out how much it actually costs to drive that far. Postage is a major bargain.