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Thread: Shipping Wait From Hancock's of Paducah

  1. #1
    Super Member TexasGurl's Avatar
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    Has anyone had service problems with Hancock's of Paducah? I've ordered from them in the past and always been pleased with their fabrics and service.
    BUT when I ordered a few weeks ago, it took FOREVER
    It took 7 business days before my order even moved through. After the 3-4th day of seeing it "sit" in the "warehouse" status, I made several calls and each time I was told No, there's no problem, no backorder etc - but "we can't track it once it's in the warehouse" (??) "it should ship out tomorrow" (which it didn't ... and didn't)
    If I hadn't REALLY really needed this particular fabric, I would have cancelled
    It finally left after 7 DAYS - then another week for shipping. Total -15 days from the date ordered ?? The Cust Reps were nice but all had the same excuse ...
    Has anyone had this problem recently with H-P ??

  2. #2
    Aunt Retta's Avatar
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    No, I shop at Hancock's quite often,and have ordered from them online.
    I am like you when I want something, I want it now!

  3. #3
    Super Member knlsmith's Avatar
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    Sounds like the same time they had the free shipping. That, and sometimes places get busy. Boy, I know how that is. I work in a factory, and we have to work OT to help with end of month push and a sale on the product I make.

  4. #4
    Super Member woody's Avatar
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    No problems, I got my order in 9 days to Australia, not bad considering they were probably busy. The quickest I have ever received anything from the States has been 7 days.

  5. #5
    Power Poster Lacelady's Avatar
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    It always seems to take 2 -3 weeks to get here, and longer when there is free shipping, because for some very odd reason, they send it via Switzerland!

    We don't have the luxury of being able to track our parcels either, that doesn't work overseas, so we just have to sit tight and wait.

  6. #6
    Community Manager PatriceJ's Avatar
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    let me first admit that i start getting "antsy" 3 days after ordering something. :lol:

    let me second hark back to the "good old days" when most companies' standard disclaimer was "please allow 6-8 weeks for delivery".

    perspective is helpful when you're waiting. :lol:

  7. #7
    Super Member knlsmith's Avatar
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    well put patrice

  8. #8
    Super Member Lori S's Avatar
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    Hancocks of Paducah is the WORST at shipping orders promptly. .They take the longest of any online merchant I have ever ordered from. At first I thought it was just me or an isolated instance ...but no every single time it wait ... wait ... and more waiting! Because they are so .....Horribly slow they are the absolute last place I will use. I have never gotten any order from them in less than 2 or more weeks. And only one was it two weeks ( this was speedy for them) Besides they are typically high priced( sales are the exception), plus shipping rates their are no bargain. To add SLOW ...REALLY... SLOW shipping is just an insult.
    I spend my money where I get service.

  9. #9
    Community Manager PatriceJ's Avatar
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    "the worst", "horrible", "insulting" :shock:

    i believe you when you say you aren't pleased by their service. however, they can't possibly be all those things or they wouldn't have the huge and loyal customer base they have.

    a simple "i don't care to shop there again. they don't ship quickly enough to meet my needs." would have been clear enough.

    inside voices, please. ;-)

  10. #10
    LadybugPam's Avatar
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    When the prices are right and the web site photo looks identical to the fabrics, I am willing to wait.

    I love Hancock's of Paducah.

  11. #11
    Super Member seamstome's Avatar
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    They can have a huge and loyal customer base and still be absolutely terrible at many aspects of their business, look at Verizon or Microsoft or ATT as examples.

    I have never ordered from them but have read many comments about their poor delivery times. They are just well known and have great selection. I order alot online and I would just not put up with slow delivery times like that and not being able to track a purchase.

  12. #12
    Super Member TexasGurl's Avatar
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    Thanks everyone, for your input ...
    Was just wondering if anyone had similar problems recently - I've always had good experiences previously :?

  13. #13
    Super Member gale's Avatar
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    I've never had problems with them. Knock on wood.

  14. #14
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    No, but I have had that problem with other businesses. I ordered a recliner from a local furniture store and was told it would be a week to 10 days. After 2 weeks I called them and they said give it a little more time. After 3 weeks I went to the store and demanded to know where my chair was or I was going to cancel. They tracked it to a wharehouse that had been holding it for over 2 weeks. The way they explained it wa that they hold merchandise in the wharehouse until they have a truck going to my area!! Could have been months !! I live in the boonies! The manager of the store actually went to the wharehouse, picked up my chair, and delivered it to me.
    Since then I have had it happen 2 more times from different places. VERY aggravating!!!

  15. #15
    Super Member Lori S's Avatar
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    Quote Originally Posted by PatriceJ
    "the worst", "horrible", "insulting" :shock:

    i believe you when you say you aren't pleased by their service. however, they can't possibly be all those things or they wouldn't have the huge and loyal customer base they have.

    a simple "i don't care to shop there again. they don't ship quickly enough to meet my needs." would have been clear enough.

    inside voices, please. ;-)
    Sorry if you found my frankness and honesty offensive. An opinion was asked and answered. I referenced their "service" as it related to shipping and my personal experiences and offered my personal opinion. I would not have used the strong descriptive language if i did not feel they had earned it on the issue of shipping ... in my ...opinion.

  16. #16
    kbiederman's Avatar
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    I have ordered from Hancocks of Paducah twice recently, and both times took at least two weeks. One of the times, I ordered from Whittles the same day, and received that package over a week before the Hancocks order. I have gotten some great sales there recently though( 3.98 yd for 30's Feedsack, lalalala, happy dance!!!), and they have such beautiful fabrics. Maybe it was just that I couldn't wait once I had ordered it?! If it weren't for such a great package when it finally arrived, I would have complained more ;)

  17. #17
    Community Manager PatriceJ's Avatar
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    it's fine to tell the truth if you've had a bad experience with whichever business the conversation is about. that's especially true if a member has asked for opinions.

    we just need to remember how many people are watching. it's possible to tell an unpleasant truth without a steaming rant. objective comments that state just the facts are more effective and create a better impression of us as a group. ;-)

  18. #18
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    Quote Originally Posted by PatriceJ View Post
    it's fine to tell the truth if you've had a bad experience with whichever business the conversation is about. that's especially true if a member has asked for opinions.

    we just need to remember how many people are watching. it's possible to tell an unpleasant truth without a steaming rant. objective comments that state just the facts are more effective and create a better impression of us as a group. ;-)
    Yes, Mom.

    I found nothing wrong with Lori's statement. Yes it was a strong statement, but maybe it was a strong opinion based on her experience.

  19. #19
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    I order from Hancocks frequently and have had no problems with shipping.

  20. #20
    Super Member Scissor Queen's Avatar
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    Hancocks is huge. On any given day they could have a hundred or more orders ahead of yours. One person can only fill so many orders in a day. It's not like it's done by robots or something. Actual ladies (just like you) go find your fabric in the store and take it to a cutting table, cut your order and then take all of the bolts back so they're on the shelf for the next order. (That's why all the fabric is shelved by manufacturer in their store.) Then your order has to be packaged, addressed and shipped.

    I've also noticed people that don't live in the boonies and aren't used to having virtually everything shipped to them complain a lot about postage costs. Think about just how far that product has to travel to get to you and then figure out how much it actually costs to drive that far. Postage is a major bargain.

  21. #21
    Senior Member alisonquilts's Avatar
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    I am curious how this thread came to be resurrected - TexasGurl originally posted it in August of 2010!

    Truly nothing in cyberspace ever goes away...

    Alison

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