I've had excellent service with AllBrands & would buy from them again in a heartbeat!! They really back their products! I bought a refurbished sewing machine & serger combo from them. The feeddogs wouldn't come back up when I started trying to do free motion quilting. We couldn't fix it by phone so they had me go to my local Brother dealer. When I got there, they knew about the machine & had a cart ready to roll it directly to the tech & they were to call the head office when they found out what was wrong. Even though the warranty was gone by 3 mos, they honored it anyway!! Very cool!!!