I got a Black and Decker iron that I loved the weight/feel etc. It quit working after a month or so. I called the company and they replaced it. All I had to do was cut the plug off the old one and send a copy of my receipt. The new iron came in the mail a week or two later. In the meantime I liked it so well I went and bought another one. Now I have a backup. The customer service was great and I think the iron going on the fritz was a fluke. Only down thing about the iron is that to totally shut it off you have to unplug it otherwise it just goes into a sleep mode where it cools down but doesn't shut off.