I bought a refurbished Brother sewing machine (HS-2000) that came with a serger on sale. I had just started quilting & about 3 mos after the warranty was up I couldn't get the feed dogs to come back up after doing some free motion. I called them to ask how to fix it & after many calls back & forth, I was given the name & number of a local Brother Dealership. When I got there, they already knew all about the machine & told us the head of Brother insisted they call as soon as they knew the problem. Long story short...they honored the outdated warranty! Brother really stood behind their product! I was extremely impressed and would definitely buy from them again without quandary!!