Originally Posted by BellaBoo
I'm not defending Singer but any machine made for discount stores including Brother, are made very cheaply and very fast. Quality control is random so a lemon will more than likely be the norm instead of the rare. Some buy them and they last for years, it's the luck of the draw. The high end Singer and Brother machines are very nice. I don't understand why they have the lower quality with the brand name, a bad machine will turn away customers from that brand for life.
Any machine that is made for discount stores(Walmart), is made to there pricepoint. So, things will get made of cheaper parts in order to make them happy with the price. Call the 800 # on your warrenty. You will wait awhile, but at least get to vent. Ask them to send a call tag for your machine or to have you machine repaired at a dealership near you. Don't give up!